Citizens Charter of HMWSSB
The aim and purpose of this charter of HMWSSB is to confirm publicly, the service assurance given to the customers, who pay their bills regularly, for water and sanitation services from the Board; to confirm the standards that the Board has set for itself, with regard to providing services to its customers; and to state the customers obligations. This Charter is not a legal document for enforcement against neither the Board nor the customers. ...
This Charter comes into effect from January 26, 2000.
The HMWSSB provides the following services to its customers.
- Supply of potable drinking water
- Sewage collection and disposal
The Deputy General Manager, Single Window Cell, HMWSSB, Khairatabad, Hyderabad, 500004 exclusively deals with sanction of new connections.